At Supreme Solutions we take great pride in our products and at the same time are highly passionate about our customers. Once you are a Supreme Solutions customer, it is our endeavour to satisfy your needs in the best possible manner to build a long and mutually rewarding relationship. Our support head quarters consists of technical experts and central warehouse is in Mysore, our support is headed by a National customer support manager in Mysore, zonal managers in key metros, and regional product specialists in more than 15 locations. We run and improve our operations through continuous tracking of calls and there are well laid down IT systems and escalation mechanisms defined to track calls.We measure our performance internally and continuously benchmark with best in class services across industries.
We have established the following channels for providing effective support to all our customers:
Service Types: We provide a multitude of support to customers to ensure that they make full use of their products during its lifetime.
Installation: Customers are required to contact the Dealer from whom they have bought the Supreme Solutions products for installation support as per the terms of their purchase. Supreme Solutions provides support to these Dealers through the network of Product Specialists at Regional Offices and ASPs across the country.
Warranty Support: Supreme Solutions provides standard 1 year warranty against manufacturing defects for all products supplied, unless otherwise mentioned separately in the product section. In case the customers have different warranty terms negotiated with their suppliers, they need to contact them for services beyond the normal warranty period defined.
Note: Any failure arising out of improper site conditions & improper usage as inhibited in the reference manual, damages due to environmental hazards including fire, earthquakes, riots etc., are not covered under warranty.
During the warranty period, Supreme Solutions undertakes to repair the product and get them ready for use as quickly as possible. Supreme Solutions will repair or replace the defective parts, as appropriate, free of charge.
Onsite Warranty Support Upon contacting Supreme Solutions with a service request, a Service Executive from the assigned ASC would visit the customer location for service / support for the following product categories: Supreme Solutions & Printronix brand Line Matrix Printers; Passbook Printers; Supreme Solutions High Speed Dot Matrix Printers (>500 CPS); Dot Matrix Printers (except 80 & 40 columns); Laser Printers (>16PPM & Colour)
Carry-in Warranty Support Upon contacting Supreme Solutions with a service request, the customer will be requested to carry-in the product to a nearby ASC for getting service / support for the following product categories: Dot Matrix Printers (80 & 40 columns); Lasers (Upto 16 PPM &Mono); Scanners
Specialist Help: In case the customer or user require any technical inputs, clarifications and tips for making best use of their products, they can contact Supreme Solutions. Customers can submit their Query upon login to our website. Customers can expect reply from Technical experts within reasonable time frame and the status of such requests can also be tracked online anytime.
Post-Warranty Support: It is recommended that the customers extend warranty for their products upon requesting and paying for additional years of support. This will enable the customers and their users to have smooth run with their products during its life time. Customers can login and submit requests for warranty extension for their products. However, the customers can also get post-warranty repair support from Supreme Solutions and ASPs, just like warranty support, by paying appropriate charges for part repair / replacements and repair services.
Genuine Consumables: Supreme Solutions recommends usage of genuine consumables for making best use of their products throughout their life-time. Customers are requested contact the nearest Dealers or ASPs for Supreme Solutions recommended consumables.
Note:Use of non-recommended consumables may affect the product performance apart from shortening the product life.